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Tapingo service struggles to meet students’ needs


A few years ago, Tapingo was just introduced to Loyola, allowing for students to grab and go their much-needed coffee before class without waiting in the dreadful Starbucks line. The app offers students the option of ordering their food to quickly pick up from places like Iggy’s, Taqueria, and Boulder.

Tapingo is still an easy and useful service for busy college students. Before its introduction to Loyola, students would have to leave 15-30 minutes early for class if they wanted to get food or drinks. Now, you can place your order from your dorm, and pick it up within 10-15 minutes.

For those with early classes, Tapingo is great—you can sleep a little longer and still get your beloved latte in time for that dreaded 8 a.m. However, the increased demand for coffee has left many frustrated, as dozens and dozens of orders are constantly pouring in, leading to a longer wait in line, and the same goes for the lunch rush at Taqueria or Boulder.

Today Tapingo is spreading controversy around campus. Many students are frustrated by the overflow of orders that Tapingo creates. Due to a surplus of orders, often inefficiency results. Sometimes three or four people will be waiting in line at Starbucks, but due to constant Tapingo orders, it takes 20-30 minutes to get your drink.

Additionally, Tapingo orders tend pile up quickly at the counter. It seems that many orders go forgotten, leaving tons of unclaimed coffee cups just sitting around and creating waste.

Tapingo also offers now delivery, which in theory sounds like a dream, since you can order from the cafeterias or other food providers like Starbucks using your meal points and Evergreen dollars. Imagine Sunday morning waking up to a bagel being delivered to your door instead of trekking across campus!

But, the idea in application loses its appeal. Unfortunately, the drivers are hired through Tapingo with their launch of a nationwide delivery service similar to OrderUp or Grubhub. This means that their drivers have little knowledge of campus, so if you’re in Gardens you’ll have to walk to the outside of Newman to get your food, at which point you could have just gone to Iggy’s. The delivery fee is also a little steep, so you may be better off just going to Boulder.

In theory, Tapingo is an awesome app, but in application it struggles to meet demand and fails on delivery. If you time your pick-up right, you can just grab-and-go, but if you order during a busy time, you may have been better off ordering in person. Will over-use be the death of Tapingo at Loyola?

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  • Nicholas CironeOct 27, 2017 at 10:17 am


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    StacieOct 26, 2017 at 9:09 am

    The Hangry Campus Branded app has a mobile ordering algorithm that avoids all these problems!

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Tapingo service struggles to meet students’ needs